Job Vacancy – Service & Warranty Administrator
Ramsay & Jackson – Ayrshire
Ramsay & Jackson are one of Ayrshire’s leading suppliers of agricultural, construction, and groundcare equipment. Due to our continued growth, we are looking to recruit a Service & Warranty Administrator to join our busy and dynamic team.
The Role
The successful candidate will work closely with our Service, Parts, and Sales departments to ensure the efficient administration of workshop operations, service documentation, and manufacturer warranty claims. The role is key to maintaining compliance with manufacturer requirements, supporting the smooth processing of workshop jobs, and delivering a high standard of customer service.
Key Responsibilities
- Process workshop job cards accurately and efficiently from completion through to invoicing.
- Review workshop documentation to ensure all paperwork is complete, accurate, and compliant prior to processing and invoicing.
- Compile and submit warranty claims accurately and within manufacturer deadlines.
- Ensure warranty claims comply with manufacturers’ policies and procedures.
- Monitor and support Service Department and Technician compliance with workshop documentation and warranty processes, communicating any updates or changes to procedures.
- Reconcile warranty claims and liaise with manufacturer representatives to resolve any claim queries or discrepancies.
- Liaise with customers to provide workshop progress updates and resolve any service-related queries or discrepancies.
- Answer incoming service department telephone calls and direct enquiries to the appropriate member of the team.
- Maintain accurate electronic and paper records relating to service administration and warranty claims.
- Assist with the continuous improvement of workshop administration, invoice processing, and warranty procedures to maximise efficiency and claim recovery.
Requirements
- Excellent organisational and time management skills.
- Strong communication and interpersonal skills.
- Excellent IT skills, with experience using Microsoft Office applications. (Experience with IBCOS Gold system would be advantageous but not essential)
- Previous experience in an engineering, agricultural, automotive, or technical environment preferred.
- Full UK driving licence (essential).
- Ability to work independently and as part of a team.
- Flexible approach to working hours during busy periods.
Working Hours
- Full-time, permanent position.
- Monday to Friday: 8:00am – 4:30pm.
- Occasional weekend work may be required (paid at the applicable overtime rate).
Benefits
- Competitive salary, dependent on experience.
- Company pension scheme.
- Employee Private Healthcare Scheme.
- Annual leave loyalty bonus.
- Ongoing manufacturer training across our supplier franchises.
- Modern, purpose-built facilities with state-of-the-art equipment.
- Opportunity to develop your career within a well-established and growing business.